How we can guarantee an on-site fix for a problem PC
With more than 10 year experience in getting users back up and running in the least amount of time possible, here are some of the things we put in to practice when dealing with a customers faulty PC.
Out goal is to ensure minimum disruption for the user.
Test Case
Our customer calls us with a PC that will not Boot up. They describe the problem as: “It passes the Bios screen and looks like it’s loading Windows but just stops on a black screen”.
After some routine troubleshooting this problem PC is then allocated parts and an engineer whi is then dispatched to fix the problem on-site.
In this scenario it could be a number of things, a corrupted user profile, a possible virus attack, faulty hardware or about 100 other things.
The technician will be send to site with:-
1 x Replacement PC (business class for example a Dell Optiplex)
1 x Hard Disk IDE or
1 x Hard Disk SATA (these are just types of hard disks most commonly used in a PC).
With this combination of parts we can guarantee to fix or replace the problem computer. during the on-site visit.
Within moments of arriving on site the problem will be identified.
The computers existing warranty status will be checked.
We will then start the process of either swapping parts or swapping computers depending on the severity of the problem.
If we have to get a repair under the original manufactures warranty we will pursue this after we have got the user back online and recovered any data that they may need.
We are proud of this service because it never fails to deliver a solution. We only offer this service to customers with a support agreement.
If you would like to have this level of support for your business then get in touch. 01606-841587.