I.T. Computer Support Cheshire

With more than 10 year experience in getting users back up and running in the least amount of time possible, here are some of the things we put in to practice when dealing with a customers faulty PC.

Out goal is to ensure minimum disruption for the user.

Test Case

Our customer calls us with a PC that will not Boot up. They describe the problem as: “It passes the Bios screen and looks like it’s loading Windows but just stops on a black screen”.

After some routine troubleshooting this problem PC is then allocated parts and an engineer whi is then dispatched to fix the problem on-site.

In this scenario it could be a number of things, a corrupted user profile, a possible virus attack, faulty hardware or about 100 other things.

The technician will be send to site with:-

1 x Replacement PC (business class for example a Dell Optiplex)

1 x Hard Disk IDE or

1 x Hard Disk SATA (these are just types of hard disks most commonly used in a PC).

With this combination of parts we can guarantee to fix or replace the problem computer. during the on-site visit.

Within moments of arriving on site the problem will be identified.

The computers existing warranty status will be checked.

We will then start the process of either swapping parts or swapping computers depending on the severity of the problem.

If we have to get a repair under the original manufactures warranty we will pursue this after we have got the user back online and recovered any data that they may need.

We are proud of this service because it never fails to deliver a solution. We only offer this service to customers with a support agreement.

If you would like to have this level of support for your business then get in touch. 01606-841587.

If you have technology problems affecting your business call 01606-841587 for assistance.

There are several technological points on failure inside your business that can bring everything to a halt.

The show stoppers are:

Faulty/Broken Internet Router: With no connection to the internet it won’t be long before this starts to affect productivity, no e-mails, no browsing the web and external remote users can’t connect inbound.

Faulty/Broken Network Hub/Switch: This is a device that joins all the computers/devices on the network. If this breaks nothing works.

Server: Servers are usually robust and typically the only things to fail on servers are the moving parts. So that would be the Hard Disk and the Tape Drive. If your server dies you can’t access your data. If you Tape Drive fails your back up’s are in jeopardy.

Acts of God (or Utility Companies)

Also don’t forget without an electricity supply and no working telecoms will also be taken offline.

To a lesser extent

Single PC’s/Laptops: If your PC at work is broken then you’re not being productive.

Printers: If you can’t print your in trouble, just think of the important things like invoicing or quotes going out.

External Points of failure

The external points of failure usually end up being the ISP (internet service provider) and/or the company providing your internet e-mail/website hosting. My advice is if you repeatedly have problems with your internet service provider then change them.

In this topic I tell you how we help clients with these issues.

This one is simple, we keep replacement Routers, Hubs, Servers, Tape Drives, PC’s and Laptops ready to deploy when one of these crucial pieces of the jigsaw fail.

The external points of failure are naturally more difficult, but we maintain a good working relationship with the ISP’s and continually monitor their service. We use the sames services so we know when it’s failed.

As I good as we are, even we can can’t conjure electricity or working telecoms and when these fail the best you can do is know how to report the failure to the correct utility supplier.

Advice:

Get a technology support partner that has your back covered for the items above. We are a small consultancy and even we can offer this level of service to our clients. This combined with 10 years IT problem solving means things run pretty smooth.

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